Refund Policy

At Golden Group of Hotels, we strive to provide the best experience for our guests. Our refund policy is designed to be fair and transparent, ensuring a hassle-free process in case of cancellations.

1. Cancellation & Refund Eligibility

• Cancellations made 48 hours before check-in are eligible for a full refund.
• For cancellations within 24-48 hours of check-in, a 50% cancellation fee may apply.
• Cancellations within 24 hours of check-in or no-shows will be charged the full booking amount.

2. Refund Processing

• Refunds, if applicable, will be processed within 7-10 business days.
• The refund will be credited to the original payment method used during booking.
• Any service fees charged by third-party booking platforms are non-refundable.

3. Non-Refundable Bookings

• Some promotional or discounted bookings may be labeled as non-refundable.
• Non-refundable bookings cannot be canceled or modified once confirmed.

4. Early Check-Out Policy

• If a guest chooses to check out before the booked departure date, a refund for the unused nights is not guaranteed and is subject to management discretion.

5. Force Majeure & Hotel Cancellations

• In case of unforeseen circumstances such as natural disasters, pandemics, or government restrictions, the hotel may offer a full refund or a booking reschedule.
• If the hotel cancels a reservation due to maintenance or other operational issues, a full refund will be provided.

By making a booking at Golden Group of Hotels, you agree to the terms of our refund policy. For further inquiries, please contact our customer support team.

📞 For Assistance: +91 8981011686/9038024943

📧 Email: thecorporatekolkata@gmail.com